Okay
  Public Ticket #1299316
Accepting appointment requests
Closed

Comments

  • Sarah Lockwood started the conversation

    Is it possible to add a link/shortcode into the admin notification sent when an appointment is requested so they can accept/deny the requested appointment?

  •  69
    Webba replied

    Hello,

    In the current version we don't have this option, but plan to add in the near future.

  • Sarah Lockwood replied

    Do you have an indication how long it will be until this functionality is available? It is very unusual for a *paid* plug-in not to offer such an essential feature. I do find it very disappointing. 

  •  69
    Webba replied

    One week. Please, clarify, is it good deadline for you?

  • Sarah Lockwood replied

    That would be excellent and much appreciated. 

  •  69
    Webba replied

    Ok, we will let you know as soon as the new version will be available.

  • Sarah Lockwood replied

    To add one further question on the subject. Appointment statuses available are "awaiting approval", "approved", two relating to payment awaiting and approved, and "arrived". How is the administrator supposed to cancel an appointment request? Simply deleting the appointment doesn't generate an email to the customer, and the only cancellation email I can see relates to notifying the administrator when a customer cancels. Am I missing something? Is there a way for administrators to cancel/reject appointments that will generate an email?

    Thanks

  •  69
    Webba replied

    Sending emails to customers on cancellation will be also included in the next release. This feature is ready and being tested.

  • Sarah Lockwood replied

    Okay great, thanks for clarifying. Please do let me know when it's released :-)

  •  69
    Webba replied

    Sending emails to customers on cancellation is now available. Please, update your Webba Booking to version 3.2.2.

  • Sarah Lockwood replied

    Thank you for this. What is the link/shortcode to use in admin email so they can accept/deny the requested appointment?

  •  69
    Webba replied

    Option to accept/deny not included in this release. It will be available in tomorrow's update.

  •  69
    Webba replied

    Option to accept/deny is available now. Please, update to version 3.2.3. To setup this new fearure:

    1. Set "yes" in "Allow cancel or approve by link" (General tab of settings page)
    2. Insert placeholders #admin_cancel_link, #admin_approve_link in the message (see attachment)
    3. (optional) Edit "Text of the cancelation link (administrator)" and "Text of the approval link (administrator)" 
        (Translation tab of settings page)

    Attached files:  Settings ‹ wbk-current — WordPress - Mozilla Firefox 2017-09-19 14.20.33.png

  • Sarah Lockwood replied

    I've followed the instructions provided, but the placeholders aren't coming through in the emails. I've carried out 4 tests with the same results. See attachments for the email settings and actual emails.

    Can you help?

    Attached files:  Screen Shot 2017-09-19 at 12.59.58.png
      Screen Shot 2017-09-19 at 13.01.45.png

  •  69
    Webba replied

    Please, update to version  3.2.4.

  • Sarah Lockwood replied

    Now it works, thank you