Okay
  Public Ticket #1117132
Grouped Appointments sending no Mails
Closed

Comments

  •  2
    doofydoof started the conversation

    When booking multiple dates, no e-mail will be sent if it is set to send an e-mail for all appointments. If I have a single e-mail to be sent for each date, multiple e-mails will be sent when multiple data are selected.

    Attached files:  Unbenannt.PNG

  •  111
    Webba replied

    Did you create the appointment loop in the email message?

  •  2
    doofydoof replied

    Now it works, thanks!

  •  111
    Webba replied

    You're welcome!)

  •  2
    doofydoof replied

    Okay, just another question.

    The customer gets an e-mail and also looks good. The admin gets no e-mail. Even if I take the dates out of the template, it does not work. Where is the error?
    Even if I set that send copies of service emails to ... i do not get any e-mails.

  •  111
    Webba replied

    Could you provide a screen shot of the admin section of email notification settings same as a screen shot of your service settings?

  • David replied

    Here it is. Let me know if you need something else.

    Attached files:  Unbenannt.PNG
      Unbenannt2.PNG
      Unbenannt3.PNG

  •  111
    Webba replied

    Please, try to do the following:

    1.  remove link from the email message.
    2. make "Send copies to" empty.
    3. check your spam folder.



  •  2
    doofydoof replied

    Unfortunately this did not work. Any other suggestions?

  •  111
    Webba replied

    Please, change the email of one of your service to support@webba-booking.com and provide us a link to the page with booking form. We will do a test booking.

  •   doofydoof replied privately
  •   Webba replied privately
  •   doofydoof replied privately
  •   Webba replied privately
  •  2
    doofydoof replied

    Thanks! :)

  • stephfaye replied

    Is there a way to make this public so we can see how to fix this in our own settings as well? I am having the same problem. 

    Thank you!

  •  111
    Webba replied

    Stephfaye,

    Please, make sure to create the appointment loop in the message. If it won't help, please, create new ticket.

  • stephfaye replied

    I'm sorry, i don't know what you mean by 'appointment loop'. i've searched for other documents on this and can't find anything. Can you please clarify or send a link to a document with more info?
    Thank you!

  •  111
    Webba replied

    Hello, you need to select a repeatable part of the message and click the "Create loop" button. Please, take a look for attached screenshot.

    Attached files:  Settings ‹ wbk-current — WordPress - Mozilla Firefox 2017-06-19 11.06.57.png

  • stephfaye replied

    Perfect, thank you so much!

    I was just testing it out and it works great for the customer. For Admin, if a customer chooses more than 1 block of time, i.e. 8am, 9am, 10am, is there a way to combine those into one email as well? Right now the admin receives a message for each hour that is booked, even if by the same person. I played around with the various settings but nothing worked to group those.

    thanks!

  •  111
    Webba replied

    Hi,

    In the current version we have no option to combine admin messages into the one e-mail. However, it will be done in some of the feature releases. Is there anything else we can help?